Refund policy

Return & Refund Policy

We want you to be fully satisfied with your purchase. Please read our return policy carefully:

1. Defective or Damaged Items Only

   • Refunds will only be issued if the item you received is defective, damaged, or incorrect.

   • To qualify for a refund, you must contact us within 7 days of receiving your order and provide proof (such as photos) of the defect.

2. Non-Defective Items

   • We do not offer refunds, returns, or exchanges for items that are not defective (e.g., change of mind, incorrect size/color choice, or personal preference).

3. Process for Returns

   • To request a return, please email us at [Contact@holiocare.net] with your order number and details of the issue.

   • Once your return request is approved, we will provide instructions on how to return the defective item.

4. Refund Method

   • Approved refunds will be processed back to your original method of payment within 5–10 business days after we receive the returned item.

5. Shipping Costs

   • If the item is confirmed to be defective, we will cover the return shipping costs. Otherwise, customers are responsible for return shipping.